Reference

How 99aba Handles Your Account and Rights

These terms set out what you can expect from us and what we expect from you when you use 99aba, where access is permitted under local law. Availability depends on your region and local legislation in Pakistan.

Account eligibility rulesData and privacy rightsPakistan-applicable jurisdictionJazzCash, Easypaisa, Raast transaction termsContact and dispute paths
99aba How 99aba Handles Your Account and Rights
LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, or need to raise a dispute, our support team handles legal and account queries directly. Have your account ID and, where relevant, your JazzCash, Easypaisa or Raast payment reference ready when you contact us — it speeds up any review significantly.

Live Chat Reach our support team through the live chat link in your account dashboard. For legal queries, state the issue clearly and quote your account ID.
Email Support Send legal or account queries to our support email. Include your registered contact details and a brief description of the issue you are raising.
Account Dashboard Log in to your 99aba account and use the Help section to submit a formal query. Attach any payment reference from JazzCash, Easypaisa or Raast if relevant.
DATA AND SECURITY

How We Protect Your Account and Data

Your personal data and payment details are held under our privacy policy, which forms part of these legal terms. We collect only what is needed to run your account, verify transactions and respond to support requests. Data is not sold to third parties.

Account Security

Your account uses OTP verification at login. We do not store your JazzCash or Easypaisa PIN — only the transaction confirmation reference is logged against your account.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your stored data by contacting support with your account ID.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. No third-party advertising cookies are set without consent.

Data Correction Rights

If your registered name or contact details are incorrect, raise a correction request through the account dashboard or support email. We will process verified changes within a reasonable period.

Common Questions About Our Legal Terms

These are the questions we receive most often about account terms, data rights and how disputes are handled. If your question is not here, contact us through live chat or the support email.

Availability depends on local law and your region. We do not operate where local legislation prohibits access. Check your local rules before opening an account.

Raise the dispute with our support team and provide the payment reference number. We review the account wallet record alongside the payment confirmation from your wallet provider.

We do not sell your personal data. Data may be shared only where required by law or to process a Raast, JazzCash or Easypaisa transaction through the relevant payment rail.

Contact support through live chat or email with your account ID. We will confirm your identity and provide a summary of the data we hold on your account.

Accounts may be suspended for breaches of these terms, suspected fraud, or misuse of the payment system. We will notify you at your registered contact if action is taken.

We notify account holders of material changes via the registered contact on the account. Continued use of the platform after notification counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.